PayPal’s major design flaw erodes consumer trust

Year in and year out PayPal is the go to for various subscriptions. It somehow feels safer than a bank or even Apple Wallet. This is perhaps because of how old it is, in terms of internet eons, and how the neural pathways were created for it when I was still a young lass.

However, every single month, I receive vague emails like this from PayPal. That I paid a certain amount to Apple Services.

Well, for what?

Why isn’t it telling me what that $11.99 is for?

We have a monolith in the Internet Payment world that is not capable of sending me an email detailing the transaction. And, it’s the same when you log on to your dashboard. PayPal still can’t tell you what that payment was for.

Which app? Which subscription? Most people have many.

Terrible design flaw. Erodes trust.

While I’m on the topic of PayPal, I have another trust eroder in their system. Think about that time you had to send a friend money for the first time on PayPal. And they told you their email address and you spelled Jonathan like Johnathan. And so a few hundred dollars went to the wrong Jonathan.

Again, how has PayPal not devised a better authentication system so that doesn’t happen?