User Roles & Personas

Once user research is completed, we determine the most desired assets in a product based on user roles. User roles are born out of the cumulative user research as definitive use cases emerge from the data. From there, we create personas, which are fabricated users based on the key qualities of our distinct user roles.

User Persona hybrid with use case requirements

User persona Goldie for Village mobile app

User persona Jonas for Village mobile app

User persona “Hannah” created for Village mobile app

User roles defined for the village app

User roles for Fortuna Web app

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Key Performance Indicators

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Journey Mapping